The Haven All Suite Resort, Ipoh

• Dry cleaning/laundry service
• Train station pickup (surcharge)
• Swimming pool
• Limo or town car service available
• Free WiFi
• Number of bars/lounges - 1
• Designated smoking areas
• Number of poolside bars - 1
• Number of outdoor pools - 1
• Wheelchair accessible parking
• Tours/ticket assistance
• Shopping center shuttle (surcharge)
• Airport transportation (surcharge)
• Wheelchair-accessible on-site restaurant
• Multilingual staff
• Electric car charging station
• Wheelchairs available on site
• Breakfast available (surcharge)
• Wheelchair-accessible meeting spaces/business center
• Barbecue grill(s)
• Theme park shuttle (surcharge)
• Laundry facilities
• Elevator
• Fitness facilities
• Bicycle rentals on site
• Covered parking
• Secured parking
• Uncovered parking
• Banquet hall
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible concierge desk
• Meeting rooms
• Wheelchair-accessible path to elevator
• Pool access ramp on site
• Wheelchair-accessible registration desk
• Wheelchair-accessible pool
• Wheelchair-accessible public washroom
• Well-lit path to entrance
• Garden
• Stair-free path to entrance
• Free newspapers in lobby
• Wedding services
• Luggage storage
• Express check-out
• Porter/bellhop
• Business center
• Front desk (limited hours)
• Number of restaurants - 1
• Spa services on site
• Safe-deposit box at front desk
• Children's pool
• Sauna
• Steam room
• Free self parking
• Conference space
• Waterslide
• Terrace
• Wheelchair accessible path of travel
• Access to nearby outdoor pool
• Pool sun loungers
• Concierge services

Check In

3:00 PM

Check Out

12:00 PM

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property permits cooking on in-room stovetops only for bookings of 7-nights or more.

Special Instructions
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - midnight. The check-in location differs from the property location. To check in, go to Tower Banyan Lobby To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The 1 Bedroom Horizon View Suite and 1 Bedroom Lake View Suite may feature additional bedrooms. Guests have restricted access to 1 bedroom only and usage of any of the additional bedrooms will incur additional charges.

Fees

You'll be asked to pay the following charges at the property:

• Deposit: MYR 500.00 per night
• A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

• Fee for full breakfast: MYR 58 for adults and MYR 48 for children (approximately)
• Airport shuttle fee: MYR 100 per vehicle (one-way, maximum occupancy 6)
• Early check-in is available for a fee (subject to availability, amount varies)
• Late check-out is available for a fee (subject to availability, amount varies)
• A kitchen/kitchenette is available for an additional fee
• Rollaway bed fee: MYR 128.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

• Pool access available from 7:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).