• Gift shops or newsstand
• Dry cleaning/laundry service
• Wheelchair accessible (may have limitations)
• Babysitting or childcare (surcharge)
• Reception hall
• Number of meeting rooms - 1
• Television in common areas
• Free WiFi
• Number of bars/lounges - 1
• Spa treatment room(s)
• Braille or raised signage
• Garden
• In-room accessibility
• Free newspapers in lobby
• Tours/ticket assistance
• Accessible bathroom
• Fireplace in lobby
• 24-hour fitness facilities
• Airport transportation (surcharge)
• Luggage storage
• Porter/bellhop
• Multilingual staff
• Business center
• 24-hour front desk
• Breakfast available (surcharge)
• Library
• Number of restaurants - 1
• Spa services on site
• Safe-deposit box at front desk
• Smoke-free property
• Laundry facilities
• Elevator
• Fitness facilities
• Computer station
• Terrace
• Wheelchair accessible path of travel
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• No onsite parking is available
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
• COVID-19 testing fee (antigen/rapid screening): COP 130000 per person, per stay.

We have included all charges provided to us by the property.

• Fee for full breakfast: COP 62000 for adults and COP 62000 for children (approximately)
• Airport shuttle fee: COP 104000 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• The property requires all guests receive on-site antigen/rapid COVID-19 testing (COP 130000 per person, per stay); reservations required for on-site testing.
• On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
• This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).