About

Near Harbor Bay Ferry Terminal

Located in Batam, Pacific Palace Hotel is a 2-minute drive from Harbor Bay Ferry Terminal and 6 minutes from Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.9 mi (3.1 km) from Grand Batam Mall.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, a nightclub, and a health club. This hotel also features complimentary wireless Internet access and concierge services.

Grab a bite at Neptune Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. A ferry terminal shuttle is provided at no charge, and free self parking is available onsite.

Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Harbor Bay Ferry Terminal - 1.2 km / 0.7 mi
Nagoya Hill Mall - 1.6 km / 1 mi
Grand Batam Mall - 2.3 km / 1.4 mi
BCS Mall - 3.1 km / 1.9 mi
Maha Vihara Duta Maitreya Buddhist Temple - 5.8 km / 3.6 mi
Batam Center Shopping Area - 8.1 km / 5.1 mi
Batam Centre - 8.2 km / 5.1 mi
Batam Centre Ferry Terminal - 8.2 km / 5.1 mi
Mega Mall - 8.9 km / 5.5 mi
Batam Polytechnic - 9 km / 5.6 mi
Kepri Mall - 10.3 km / 6.4 mi
Mega Legenda - 10.9 km / 6.8 mi
Drak Bike Park - 11.9 km / 7.4 mi
Sekupang Ferry Terminal - 15.9 km / 9.9 mi
Masjid Sultan Mahmud Riayat Syah - 23.5 km / 14.6 mi

The preferred airport for Pacific Palace Hotel is Batam Batu Besar (BTH-Hang Nadim) - 19.9 km / 12.4 mi

Amenities

Dry cleaning/laundry service
Nightclub
Meeting rooms
Free wired internet
Free WiFi
Number of bars/lounges - 1
Health club
Number of spa tubs - 2
Number of poolside bars - 1
Wheelchair accessible parking
Full-service spa
Tours/ticket assistance
Accessible bathroom
Free ferry terminal shuttle
Airport transportation (surcharge)
Luggage storage
Grocery/convenience store
Business center
24-hour front desk
Number of restaurants - 2
Spa services on site
Safe-deposit box at front desk
Smoke-free property
Snack bar/deli
Laundry facilities
Sauna
Steam room
Elevator
Free self parking
Fitness facilities
ATM/banking
Concierge services

Guest Reviews

Check in and important information

Check In

2:00 PM

Check Out

12:00 PM

Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Special Instructions
This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Policies

Know Before You Go

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).