About

Near Gisenyi Beach

With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, just steps from Gisenyi Beach and a 2-minute drive from Rwanda Tourism University College. This 4-star hotel is 1.6 mi (2.5 km) from Université Libre de Kigali.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gisenyi Beach - 0.1 km / 0.1 mi
Rwanda Tourism University College - 1.6 km / 1 mi
Université Libre de Kigali - 2.5 km / 1.6 mi

The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 165.6 km / 102.9 mi

Amenities

Gift shops or newsstand
Wheelchair accessible (may have limitations)
Babysitting or childcare (surcharge)
Meeting rooms
Swimming pool
Free WiFi
Number of bars/lounges - 1
Designated smoking areas
Number of poolside bars - 1
Number of outdoor pools - 1
Garden
In-room accessibility
Airport transportation - drop-off (surcharge)
Airport transportation (surcharge)
Luggage storage
Express check-out
Porter/bellhop
24-hour front desk
Number of restaurants - 1
Safe-deposit box at front desk
Laundry facilities
Free self parking
Fitness facilities
Conference space
Terrace
Concierge services
24-hour business center

Guest Reviews

Check in and important information

Check In

3:00 PM

Check Out

12:00 PM

Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport shuttle fee: USD 120 per person (one-way)
Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

No pets and no service animals are allowed at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

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