JEN Johor Puteri Harbour by Shangri-La

• Dry cleaning/laundry service
• Number of meeting rooms - 5
• Conference space size (meters) - 515
• Swimming pool
• Free wired internet
• Free WiFi
• Number of bars/lounges - 1
• Number of poolside bars - 1
• Braille or raised signage
• Number of outdoor pools - 1
• In-room accessibility
• Wheelchair accessible parking
• Tours/ticket assistance
• Accessible bathroom
• Rooftop terrace
• Airport transportation (surcharge)
• Multilingual staff
• Breakfast available (surcharge)
• Free theme park shuttle
• Number of coffee shops/cafes - 1
• Laundry facilities
• Elevator
• Fitness facilities
• Vending machine
• Television in common areas
• Health club
• Garden
• Picnic area
• Internet access in public areas - high speed
• Luggage storage
• Express check-out
• Porter/bellhop
• Business center
• 24-hour front desk
• Number of restaurants - 3
• Spa services on site
• Safe-deposit box at front desk
• Smoke-free property
• Snack bar/deli
• Children's pool
• Sauna
• Steam room
• Free self parking
• Conference space
• Free valet parking
• Computer station
• Terrace
• ATM/banking
• Wheelchair accessible path of travel
• Conference space size (feet) - 5543
• Concierge services

Check In

3:00 PM

Check Out

11:00 AM

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve rollaway/extra beds
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Fees for extra beds vary for adults and children.
• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Fees

You'll be asked to pay the following charges at the property:

• A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: MYR 20 for adults and MYR 10 for children (approximately)
• Airport shuttle fee: MYR 165 per vehicle (one way)
• Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).