• Dry cleaning/laundry service
• Wheelchair accessible (may have limitations)
• Proposal/romance packages available
• Food and water bowls
• Eco-friendly cleaning products used
• Number of meeting rooms - 5
• Wheelchair-accessible path to elevator
• Coworking spaces
• Conference space size (meters) - 282
• Wheelchair-accessible registration desk
• Free WiFi
• Number of bars/lounges - 1
• Braille or raised signage
• Well-lit path to entrance
• Assistive listening devices available
• In-room accessibility
• Stair-free path to entrance
• Tours/ticket assistance
• Accessible bathroom
• Free buffet breakfast
• Rooftop terrace
• Airport transportation (surcharge)
• Luggage storage
• Free breakfast
• Visual alarms in hallways
• Multilingual staff
• Business center
• Handrails in stairways
• 24-hour front desk
• Conference center
• Wheelchairs available on site
• Number of restaurants - 1
• Daily
• Safe-deposit box at front desk
• Smoke-free property
• Snack bar/deli
• Number of coffee shops/cafes - 1
• Laundry facilities
• Elevator
• Free self parking
• Fitness facilities
• Conference space
• Conference space size (feet) - 3032
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property uses eco-friendly cleaning products
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Airport shuttle fee: COP 53000 per vehicle (one-way, maximum occupancy 4)
• Pet fee: COP 75000 per pet, per night
• Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is recommended for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
• This property affirms that it adheres to the cleaning and disinfection practices of: Ecolab (3rd party expert - Global); SGS (3rd party expert - Global); Intertek Cristal (3rd party expert - Global); Bureau Veritas (3rd party expert - Global).