• Covered parking
• Secured parking
• Wheelchair accessible (may have limitations)
• Free full breakfast
• Meeting rooms
• Wheelchair-accessible spa
• Wheelchair-accessible registration desk
• Television in common areas
• Free WiFi
• Wheelchair-accessible pool
• Number of bars/lounges - 1
• Number of spa tubs - 2
• Number of outdoor pools - 1
• Upper floors accessible by stairs only
• Garden
• Wheelchair accessible parking
• Full-service spa
• Tours/ticket assistance
• Free airport transportation
• Luggage storage
• Wheelchair-accessible on-site restaurant
• Free breakfast
• Multilingual staff
• 24-hour front desk
• Number of restaurants - 1
• Daily
• Spa services on site
• Turkish bath/Hammam
• Safe-deposit box at front desk
• Smoke-free property
• Snack bar/deli
• Laundry facilities
• Sauna
• Steam room
• Free self parking
• Terrace
• Pool sun loungers
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• A late check-out fee will be charged
• Rollaway bed fee: COP 120000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 13 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.