• Gift shops or newsstand
• Dry cleaning/laundry service
• Garage
• Wheelchair accessible (may have limitations)
• Proposal/romance packages available
• Food and water bowls
• Parking (limited spaces)
• Babysitting or childcare (surcharge)
• Express check-in
• Meeting rooms
• Conference space size (meters) - 260
• Television in common areas
• Free WiFi
• Number of bars/lounges - 1
• Wheelchair accessible parking
• Internet access - wireless
• Wedding services
• Tours/ticket assistance
• Fireplace in lobby
• Shopping center shuttle (surcharge)
• Area shuttle (surcharge)
• Free bicycles on site
• Airport transportation (surcharge)
• Off-street parking
• Luggage storage
• Porter/bellhop
• Multilingual staff
• 24-hour front desk
• Conference center
• Breakfast available (surcharge)
• Number of restaurants - 1
• Safe-deposit box at front desk
• Smoke-free property
• Theme park shuttle (surcharge)
• Coffee/tea in common areas
• Hiking/biking trails nearby
• Laundry facilities
• Elevator
• Fitness facilities
• Conference space
• Computer station
• Terrace
• Conference space size (feet) - 2799
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Tax ID - 830087832
• This property accepts major credit cards and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for full breakfast: COP 29000 for adults and COP 29000 for children (approximately)
• Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 2)
• Pet fee: COP 25000 per pet, per stay
• Early check-in is available for a fee (subject to availability)
• Rollaway bed fee: COP 70000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Parking height restrictions apply.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 48 hours between bookings.