• Dry cleaning/laundry service
• Mountain biking nearby
• Wheelchair accessible
• Express check-in
• Free reception
• Number of meeting rooms - 1
• Conference space size (meters) - 35
• Free wired internet
• Television in common areas
• Free WiFi
• Number of bars/lounges - 1
• Casino shuttle (surcharge)
• In-room accessibility
• Free use of nearby fitness center
• Free newspapers in lobby
• Tours/ticket assistance
• Accessible bathroom
• Shopping center shuttle (surcharge)
• Area shuttle (surcharge)
• Airport transportation (surcharge)
• Wheelchair accessible – no
• Luggage storage
• Porter/bellhop
• Multilingual staff
• 24-hour front desk
• Breakfast available (surcharge)
• Number of restaurants - 1
• Spa services on site
• Smoke-free property
• Theme park shuttle (surcharge)
• Coffee/tea in common areas
• Number of coffee shops/cafes - 1
• Hiking/biking trails nearby
• Laundry facilities
• Elevator
• Free self parking
• Conference space
• Conference space size (feet) - 377
• Bicycle rentals on site
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts major credit cards, debit cards, and cash
• Safety features at this property include window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for English breakfast: COP 30000 for adults and COP 30000 for children (approximately)
• Airport shuttle fee: COP 42000 per vehicle (one-way)
• Pet fee: COP 60000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.