Name: Hotel de la Cite Carcassonne - MGallery Collection
Address: Place Auguste Pierre Pont, Carcassonne, 11000
Telephone: 1800 096 632

About

In Carcassonne (City of Carcassonne)

With a stay at Hotel de la Cite Carcassonne - MGallery Collection in Carcassonne (City of Carcassonne), you'll be steps from Carcassonne Medieval City and Basilica of St. Nazaire and St. Celse. This 5-star hotel is 0.2 mi (0.3 km) from Narbonnaise Gate and 0.2 mi (0.4 km) from Chateau Comtal.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, a steam room, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite for lunch or dinner at La Barbacane 1 étoile, a restaurant which specializes in French cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:00 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.

Make yourself at home in one of the 59 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes.

Distances are displayed to the nearest 0.1 mile and kilometer.

Carcassonne Medieval City - 0.1 km / 0.1 mi
Basilica of St. Nazaire and St. Celse - 0.1 km / 0.1 mi
Aude Gate - 0.2 km / 0.1 mi
Narbonnaise Gate - 0.4 km / 0.2 mi
Chateau Comtal - 0.4 km / 0.2 mi
Pont-Neuf de Carcassonne - 1 km / 0.6 mi
Basilica of Saint-Nazaire - 1.2 km / 0.7 mi
Place Carnot - 1.7 km / 1 mi
Tennis Asptt Carcassonne - 1.9 km / 1.2 mi
St. Vincent Church - 2 km / 1.2 mi
Parc du Père Noël - 2 km / 1.3 mi
Canal du Midi Harbor Master's Office - 2.2 km / 1.3 mi
Canal du Midi - 2.2 km / 1.4 mi
Carcassonne Golf - 3.8 km / 2.3 mi
Parc Australien - 3.8 km / 2.4 mi

The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 8.9 km / 5.5 mi
Castres (DCM-Mazamet) - 60.8 km / 37.8 mi

The preferred airport for Hotel de la Cite Carcassonne - MGallery Collection is Juan Santamaria Intl. Airport (SJO).

Amenities

Gift shops or newsstand
Dry cleaning/laundry service
Shopping on site
Parking (limited spaces)
Babysitting or childcare (surcharge)
Pool umbrellas
Swimming pool
Free WiFi
Number of bars/lounges - 1
Designated smoking areas
Number of poolside bars - 1
In-room accessibility
Wheelchair accessible parking
Tours/ticket assistance
Accessible bathroom
Wheelchair-accessible lounge
Winery attached
Wheelchair-accessible on-site restaurant
Multilingual staff
Conference center
Electric car charging station
Breakfast available (surcharge)
Turkish bath/Hammam
Laundry facilities
Elevator
Bicycle rentals on site
Mountain biking nearby
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Food and water bowls
Secured parking
Meeting rooms
Wheelchair-accessible registration desk
Wheelchair-accessible public washroom
Spa treatment room(s)
Garden
Full-service spa
Wedding services
Luggage storage
Porter/bellhop
Business center
24-hour front desk
Library
Number of restaurants - 1
Outdoor seasonal pool
Designated smoking areas (fines apply)
Hiking/biking trails nearby
Steam room
Valet parking (surcharge)
Terrace
ATM/banking
Pool sun loungers
Concierge services

Guest Reviews

Check in and important information

Check In

4:00 PM

Check Out

12:00 PM

Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Fees

You'll be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Fee for buffet breakfast: EUR 28 per person (approximately)
Uncovered valet parking fee: EUR 26 per night (in/out privileges)
Pet fee: EUR 20 per pet, per night
Rollaway bed fee: EUR 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The seasonal pool will be open from June to September.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-out is available.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).