• Dry cleaning/laundry service
• Free water park access
• Banquet hall
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible concierge desk
• Nightclub
• Wheelchair-accessible registration desk
• Free WiFi
• Wheelchair-accessible pool
• Number of bars/lounges - 1
• Wheelchair-accessible public washroom
• Designated smoking areas
• Number of spa tubs - 3
• Number of poolside bars - 1
• Braille or raised signage
• Number of outdoor pools - 3
• Garden
• Picnic area
• In-room accessibility
• Wheelchair accessible parking
• Tours/ticket assistance
• Accessible bathroom
• Supervised childcare/activities (surcharge)
• Airport transportation (surcharge)
• Wheelchair-accessible lounge
• Luggage storage
• Wheelchair-accessible on-site restaurant
• Outdoor tennis courts - 2
• Business center
• 24-hour front desk
• Number of restaurants - 3
• Wheelchair-accessible meeting spaces/business center
• Safe-deposit box at front desk
• Snack bar/deli
• Laundry facilities
• Children's pool
• Sauna
• Free self parking
• Fitness facilities
• Conference space
• Tennis on site
• Wheelchair accessible path of travel
• Pool sun loungers
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Pet fee: COP 40000 per pet, per night
• Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property.
• Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.