• Dry cleaning/laundry service
• Conference space size (meters) - 632
• Free wired internet
• Free WiFi
• Number of bars/lounges - 1
• Braille or raised signage
• Assistive listening devices available
• In-room accessibility
• Wheelchair accessible parking
• Roll-in shower
• Tours/ticket assistance
• Accessible bathroom
• Free airport transportation
• Wheelchair-accessible lounge
• Wheelchair-accessible on-site restaurant
• Multilingual staff
• Handrails in hallways
• Breakfast available (surcharge)
• Wheelchair-accessible meeting spaces/business center
• Laundry facilities
• Elevator
• Fitness facilities
• Wheelchair accessible (may have limitations)
• Free grocery shopping service
• Ballroom
• Wheelchair-accessible concierge desk
• Wheelchair-accessible van parking
• Meeting rooms
• Wheelchair-accessible path to elevator
• Wheelchair-accessible registration desk
• Wheelchair-accessible fitness center
• Well-lit path to entrance
• Internet access in public areas - high speed
• Stair-free path to entrance
• Wedding services
• Luggage storage
• Grocery/convenience store
• Business center
• 24-hour front desk
• Number of restaurants - 1
• Safe-deposit box at front desk
• Smoke-free property
• Snack bar/deli
• Sauna
• Free self parking
• Conference space
• Terrace
• ATM/banking
• Conference space size (feet) - 6803
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: COP 43000 for adults and COP 43000 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Guests are provided with hand sanitizer.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).