• Gift shops or newsstand
• Dry cleaning/laundry service
• Shopping on site
• Banquet hall
• Wheelchair accessible (may have limitations)
• Babysitting or childcare (surcharge)
• Express check-in
• Number of meeting rooms - 1
• Wheelchair-accessible registration desk
• Free WiFi
• Number of bars/lounges - 1
• Number of poolside bars - 1
• Number of outdoor pools - 1
• Garden
• In-room accessibility
• Wheelchair accessible parking
• Full-service spa
• Tours/ticket assistance
• Luggage storage
• Express check-out
• Porter/bellhop
• Multilingual staff
• Business center
• 24-hour front desk
• Breakfast available (surcharge)
• Number of restaurants - 1
• Safe-deposit box at front desk
• Smoke-free property
• Snack bar/deli
• Number of coffee shops/cafes - 1
• Laundry facilities
• Elevator
• Fitness facilities
• Self parking (surcharge)
• Free valet parking
• Hair salon
• Terrace
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

• Fee for buffet breakfast: MXN 230 per person (approximately)
• Self parking fee: MXN 25 per night
• Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).