• Dry cleaning/laundry service
• Banquet hall
• Wheelchair accessible (may have limitations)
• Proposal/romance packages available
• Number of meeting rooms - 4
• Wheelchair-accessible path to elevator
• Conference space size (meters) - 406
• Swimming pool
• Wheelchair-accessible registration desk
• Free WiFi
• Number of bars/lounges - 1
• Designated smoking areas
• Number of spa tubs - 2
• Number of outdoor pools - 1
• Garden
• In-room accessibility
• Roll-in shower
• Tours/ticket assistance
• Accessible bathroom
• Free buffet breakfast
• Airport transportation (surcharge)
• Luggage storage
• Free breakfast
• Business center
• 24-hour front desk
• Number of restaurants - 1
• Daily
• Spa services on site
• Turkish bath/Hammam
• Safe-deposit box at front desk
• Snack bar/deli
• Laundry facilities
• Sauna
• Steam room
• Elevator
• Free self parking
• Fitness facilities
• Conference space
• Hair salon
• Terrace
• Conference space size (feet) - 4370
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Airport shuttle fee: USD 30000 per vehicle (one way)
• Pet fee: USD 60000 per pet, per night
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability, amount varies)
• Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 10:00 AM to 7:00 PM.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
• Contactless check-out is available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).