Castaway Resort

• Mountain biking nearby
• Wheelchair accessible (may have limitations)
• Parking (limited spaces)
• Free parking nearby
• Outdoor furniture
• Pool umbrellas
• Fully fenced
• WiFi (surcharge)
• Number of bars/lounges - 1
• Designated smoking areas
• Number of outdoor pools - 1
• Number of beach bars - 1
• Well-lit path to entrance
• Garden
• Picnic area
• Wheelchair accessible parking
• Wedding services
• Tours/ticket assistance
• Beach towels
• Free continental breakfast
• Airport transportation (surcharge)
• On private beach
• Luggage storage
• Wheelchair-accessible on-site restaurant
• Free breakfast
• Multilingual staff
• Library
• Number of restaurants - 1
• Daily
• Barbecue grill(s)
• Spa services on site
• Safe-deposit box at front desk
• Number of coffee shops/cafes - 1
• Hiking/biking trails nearby
• Laundry facilities
• Free self parking
• Beach sun loungers
• Terrace
• Pool sun loungers
• Concierge services

Check In

2:00 PM

Check Out

10:00 AM

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher and a smoke detector
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:

• Monday - Saturday: 8:30 AM - 3:00 PM

• Sunday - Sunday: 8:30 AM - noon

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

• Fee for in-room wireless Internet: NZD 5 per minute (rates may vary)
• Fee for wireless Internet in public areas: NZD 5 (for 5 minutes, rates may vary)
• Airport shuttle fee: NZD 50 per person (roundtrip)
• Early check-in is available for a fee (subject to availability, amount varies)
• Late check-out is available for a fee (subject to availability, amount varies)
• Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

• Reservations are required for spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Guests under 16 years old are not permitted at this adults-only property.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.