• Dry cleaning/laundry service
• Banquet hall
• Wheelchair accessible (may have limitations)
• Wheelchair accessible
• Proposal/romance packages available
• Food and water bowls
• Reception hall
• Express check-in
• Meeting rooms
• Wheelchair-accessible registration desk
• Free WiFi
• Number of bars/lounges - 1
• Number of spa tubs - 1
• Casino shuttle (surcharge)
• Braille or raised signage
• In-room accessibility
• Tours/ticket assistance
• Shopping center shuttle (surcharge)
• Airport transportation (surcharge)
• Luggage storage
• Porter/bellhop
• Multilingual staff
• Business center
• 24-hour front desk
• Conference center
• Breakfast available (surcharge)
• Number of restaurants - 1
• Spa services on site
• Turkish bath/Hammam
• Safe-deposit box at front desk
• Smoke-free property
• Coffee/tea in common areas
• Snack bar/deli
• Number of coffee shops/cafes - 1
• Laundry facilities
• Sauna
• Steam room
• Elevator
• Free self parking
• Fitness facilities
• Terrace
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Long-term renters welcome
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: COP 46000 for adults and COP 46000 for children (approximately)
• Airport shuttle fee: COP 109000 per vehicle (roundtrip, maximum occupancy 3)
• Airport shuttle fee per child: COP 0 (roundtrip), (up to 12 years old)
• Pet fee: COP 50000 per pet, per night
• Service animals are exempt from fees
• Facilities fee: COP 9000 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• On-site PCR COVID-19 testing is available for a COP 260000 fee, and antigen/rapid COVID-19 testing is available for a COP 160000 fee; reservations are required for on-site testing.
• This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (WHO).