• Dry cleaning/laundry service
• Banquet hall
• Wheelchair accessible (may have limitations)
• Proposal/romance packages available
• Ballroom
• Parking (limited spaces)
• Reception hall
• Meeting rooms
• Conference space size (meters) - 171
• Free wired internet
• Wheelchair-accessible registration desk
• Television in common areas
• Free WiFi
• Number of bars/lounges - 1
• In-room accessibility
• Wheelchair accessible parking
• Free newspapers in lobby
• Wedding services
• Tours/ticket assistance
• Accessible bathroom
• Fireplace in lobby
• Airport transportation - pickup (surcharge)
• Free buffet breakfast
• Rooftop terrace
• Luggage storage
• Free breakfast
• Multilingual staff
• 24-hour front desk
• Number of restaurants - 1
• Daily
• Smoke-free property
• Laundry facilities
• Elevator
• Free self parking
• Fitness facilities
• Conference space
• Computer station
• Terrace
• Conference space size (feet) - 1840
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Airport shuttle fee: COP 52000 per vehicle (maximum occupancy 2)
• Pet deposit: COP 200000 per stay
• Pet fee: COP 60000 per pet, per day
• Service animals are exempt from fees
• Late check-out fee: COP 89997 (subject to availability)
• Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.
• Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).