• Dry cleaning/laundry service
• Wheelchair accessible
• Babysitting or childcare (surcharge)
• Number of meeting rooms - 1
• Conference space size (meters) - 100
• Free wired internet
• Television in common areas
• Free WiFi
• Number of bars/lounges - 1
• Spa treatment room(s)
• Free newspapers in lobby
• Full-service spa
• Wedding services
• Tours/ticket assistance
• Fireplace in lobby
• Airport transportation (surcharge)
• Wheelchair accessible – no
• Luggage storage
• Porter/bellhop
• Business center
• 24-hour front desk
• Conference center
• Breakfast available (surcharge)
• Number of restaurants - 1
• Turkish bath/Hammam
• Safe-deposit box at front desk
• Smoke-free property
• Coffee/tea in common areas
• Snack bar/deli
• Number of coffee shops/cafes - 1
• Laundry facilities
• Steam room
• Elevator
• Free self parking
• Conference space
• Hair salon
• Computer station
• Terrace
• Conference space size (feet) - 1076
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for full breakfast: COP 32400 for adults and COP 32400 for children (approximately)
• Airport shuttle fee: COP 100000 per vehicle (roundtrip)
• Early check-in fee: 50 percent of room rate (subject to availability)
• A late check-out fee will be charged
• Rollaway bed fee: COP 65000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.