• Dry cleaning/laundry service
• Wheelchair accessible
• Ballroom
• Babysitting or childcare (surcharge)
• Express check-in
• Number of meeting rooms - 5
• Limo or town car service available
• Free WiFi
• Number of bars/lounges - 1
• Designated smoking areas
• Casino shuttle (surcharge)
• Garden
• In-room accessibility
• Free newspapers in lobby
• Full-service spa
• Tours/ticket assistance
• Accessible bathroom
• Fireplace in lobby
• Shopping center shuttle (surcharge)
• Area shuttle (surcharge)
• Airport transportation (surcharge)
• Wheelchair accessible – no
• Luggage storage
• Express check-out
• Porter/bellhop
• Multilingual staff
• Business center
• 24-hour front desk
• Conference center
• Breakfast available (surcharge)
• Number of restaurants - 1
• Safe-deposit box at front desk
• Designated smoking areas (fines apply)
• Laundry facilities
• Elevator
• Fitness facilities
• Conference space
• Self parking (surcharge)
• Computer station
• Terrace
• Concierge services
• 24-hour business center

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

You'll be asked to pay the following charges at the property:

• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: COP 22000 for adults and COP 22000 for children (approximately)
• Airport shuttle fee: COP 80000 per vehicle (roundtrip)
• Self parking fee: COP 20000 per stay (in/out privileges)
• Rollaway bed fee: COP 50000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-out is available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

• For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.