• Gift shops or newsstand
• Dry cleaning/laundry service
• Shopping on site
• Parking (limited spaces)
• Beach umbrellas
• Babysitting or childcare (surcharge)
• Pool umbrellas
• Number of meeting rooms - 1
• Conference space size (meters) - 135
• Free WiFi
• Spa treatment room(s)
• Number of outdoor pools - 2
• Garden
• Full-service spa
• Wedding services
• Tours/ticket assistance
• Accessible bathroom
• Beach towels
• Ferry terminal shuttle (surcharge)
• Free bicycles on site
• Luggage storage
• Porter/bellhop
• Multilingual staff
• Business center
• 24-hour front desk
• Conference center
• Library
• Number of restaurants - 3
• Barbecue grill(s)
• Smoke-free property
• Number of coffee shops/cafes - 1
• Laundry facilities
• Conference space
• Children's club (surcharge)
• Hair salon
• Computer station
• Beach sun loungers
• Terrace
• Golf course on site
• Pool sun loungers
• Conference space size (feet) - 1453
• Concierge services

Check In

3:00 PM

Check Out

12:00 PM

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Instructions
This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The unique architectural style of Banyan Tree Bintan Vilas may pose a potential risk for children below the age of 12 years. Guests with children should be advised that they will be required to read and sign a disclaimer form upon check-in. Guests should note that the hotel will not be responsible for any harm, injury, or loss that may be suffered by their child during the stay. A two-way private car transfer between Bintan ferry terminal and the resort is available. Guests must notify this property in advance of their anticipated arrival time.

• Rollaway bed fee: IDR 1512500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Individually-wrapped food options are available through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.